The #1 Reason Our Customers Fire Us
“A sale is not something you pursue; it is something that happens to you while you are immersed in serving your customer. ” Anonymous We all know about the importance of service what we may not realize is that service benefits the server even more than the...Can you buy a new life?
“Can you buy a new life?” Quest, Inc. In this week’s edition: 1) Are personal development programs a waste of money? 2) Speaker boot camp 2/3 June in JHB with Frank Furness 3) My brilliant web designer Can you buy a new life? Over...What’s your quest?
Many people fail in life, not for lack of ability or brains or even courage but simply because they have never organized their energies around a goal. Elbert Hubbard In this week’s edition: 1) What’s your quest? (And how having a goal gives you a natural...How your story creates your destiny
Your story gives birth to your destiny. When you change your story about your life you can radically change the results you get. What we need to realise is that our story is not reality, it is just an interpretation. Take a look at how a new story can create a whole...Making work more fun than fun
‘Work.’ The word sounds with a sickening thud. It has a dark, dirty connotation even greater than that other four-letter word. You don’t have to be a coal-miner to wonder whether sixteen hours of eating, sleeping and what ever other scant compensation you...A get-Rich-Quick Scheme that actually works
“Who is rich? He who rejoices in his lot.” The Psalms 1) How gratitude can boost your health, wealth and happiness 2) 3Talk TV interview 3) Corporate feedback As we approach the end of the year, in a tough economy, it’s easy to focus on what we don’t have....The hero we don’t see
A lot of people have gone further than they thought they could because someone else thought they could. ~ Unknown In this week’s edition: 1) Why the man who broke the four-minute mile wasn’t the real hero. ...Spread the story
Approximately 80% of all buying decisions are made after hearing a story from a satisfied customer. Your profitability depends on the stories that your customers tell about you. Hey, did I tell you about this hotel I stayed in when I was last in Cape Town? It’s...Organisational Storytelling
“You can change an organisation one story at a time.” The greatest tool in a leader’s arsenal is a good story. Prof Howard Gardener, Harvard University Many organisations are good at recognising success, just not replicating it. The key is imitation. The most...
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